Thank you for shopping with Dalton’s Farm Toys! We want to make our order and shipping process as easy and quick as possible. We work to get your items to you as fast as possible, but please know that we have many orders to process so our policy is to get orders shipped in 1-3 business days (excluding orders that include a pre-ordered item). If this is not possible, we will contact you directly so please provide an email that you check often.
Most items sold by Dalton’s Farm Toys are new in the box toys. Some of the older toys we offer have been previously owned but are still in the box and in good condition unless otherwise noted. When purchasing an item from us, if you need to know the exact shape of the box the toys is in please contact us before you purchase the item.
**BECAUSE COVID RUINS EVERYTHING!
Because of the covid-19 pandemic and the increase in mailed items, please allow additional mail time for your packages. We work our hardest to get your packages to you in the quickest way possible, but we are not the post office and have no control once the package is out our door. Believe me, we know it sucks as we have had this impact packages coming to us also, but everybody is doing the best we can to get packages to you before Christmas. So please don’t go all “Karen” on us with your tongue lashings because really…..when has that ever helped. 🙂 We love our customers and want to make all people, young and old, happy with their items from Dalton’s Farm Toys, so please, please, please remember that we too are just people trying to do the best we can. Thank you and Happy Holidays!
An item marked for pre-order is an item that is not yet available. We show in the listing when it is expected to arrive and able to be ship to our customers. At times the manufacturer will delay the availability of these items. We will try to the best of our ability to keep our customers updated on any changes in dates but please know that this is not something we control and we get these items to our customers as soon as we are able.
We have a couple options when placing pre-orders. We understand that to save on shipping you may want to combine other items into your order. We do allow this but please know that if you choose to do this, ALL ITEMS in that order will not be shipped until the pre-ordered item is available. If you would like to have other items shipped before the pre-ordered item, please place separate orders.
Dalton’s Farm Toys is not responsible for any errors on our website, including price and item listings.
We do our best to keep our site up to date, but in the event that you order an item that is out of stock, we reserve the right to cancel your order or issue a refund with your order. If we expect to receive more of this item in the near future, we will email or call you using the information on file to see if you would like us to hold your payment
We stand behind everything we ship you. If you are not entirely satisfied with your purchase, please contact us first and we will work with you to figure out a solution. Otherwise our return policy is as follows:
You have 30 calendar days to return an item from the date you receive it to receive a full refund minus any shipping costs.
To be eligible for a return, your item must be unused and in the same condition that you received it and in the original packaging.
Unless previously discussed with us, you will be responsible for paying the return shipping costs plus a 10% restocking fee.
Once the item is received by us and verified that it is in the same condition, we will refund your credit card (or original method of payment). The amount of time it takes to receive this credit will depend on your card issuer’s policies.
Because we try to ship orders as quickly as possible, cancelling an order before it is already out our door may be difficult. If you do wish to cancel an order, please CALL or TEXT us as soon as possible and we will check to see if your order has been processed. If it hasn’t, we will cancel you order. If it has, then we will be unable to process the cancellation and our return policy will go into effect.
Any copy or use of images from www.daltonsfarmtoys.com must have authorization obtained in writing prior to usage. Any use without written consent or permission from Dalton’s Farm Toys is unauthorized and deemed image theft.
COOKIES & TRACKING INFORMATION
We utilize cookies and similar technology to better serve the user. We also permit third party tracking technology to help improve the overall user experience.
Below are the reasons we utilize tracking technology:
If applicable, to allow users to securely login to the site and/or operate the online cart feature. Without this the site would not function at all or be able to provide specific features/functionality.
General information about anonymous user interactions with the website and pages that are visited. To identify where flows of traffic can be streamlined to provide the user with the most efficient experience.
Strictly to improve user experience. For example, if the user selected a filter or an option within the site, that information is temporarily utilized to save those options.
We do not utilize these.
Social media cookies
Some plugins found on the site may provide you the option to share our content with your friends on various social media networks. These cookies may track your browser across other sites and build a profile of your interests, which may impact the content and messages you see on other websites that you visit.
How to manage & remove cookies
If you are using our site via a browser you can restrict, block or remove cookies through your web browser settings. Most browsers contain a Help link that will tell you how to prevent your browser from accepting new cookies, how to delete old cookies, how to turn on notifications when you receive a new cookie and how to completely disable cookies. Note: if you disable cookies all together many sites will not function properly if at all. You also have the option to change your choices relating to cookies utilized to deliver behaviorally targeted advertising here “Advertising cookies“.
If you are using our website via an application, the operating system for your device provides instructions on how to prevent tailored advertising and how to reset your device’s advertising identifier.
Your privacy is important to us and we are doing everything to be as open and honest with how we utilize any cookies we utilize. Our goal is to provide users with the best user experience possible.
If you would like to contact us about cookies or remove personal data from our site please email [email protected]